Billing Terms & Conditions

GlowTuneMemento provides Guaranteed safe and secure payment checkout via PayPal Checkout.

All prices are quoted in US Dollars (USD), and payment must be made in USD via PayPal.

GlowTuneMemento reserves the right to change product prices without prior notice.

The prices displayed throughout the store are genuine and will be reflected at checkout.

Shipping rates displayed on our shipping information site are genuine and will be reflected at checkout.

You will be charged the exact amount displayed in your order at checkout.

You will not be charged for any amount outside of your order total.

If an order cannot be fulfilled, GlowTuneMemento will refund any deducted amount to your account.

Payment is due upon order acceptance. After submitting your order, GlowTuneMemento may receive payment accordingly.

GlowTuneMemento reserves the right to accept or refuse any payment method.

We do not retain any details of your PayPal account, credit card, or debit card.

To fulfill an order, GlowTuneMemento requires the following information:
• Customer's email/phone number.
• Shipping address.
• Billing address.

HOW TO ORDER
✨ Just 5 simple steps to create your own Glow Tune Memento!
✔ Step 1: Upload your favorite high-quality photo for the best result.
✔ Step 2: Enter the song name & artist (e.g., Mama - Spice Girls).
✔ Step 3: Choose Your Version
• Standard Version (No LED Light) – Minimalist and elegant.
• LED Version – Features adjustable soft lighting for a warm and immersive experience.
✔ Step 4: Select your preferred frame color (Golden Oak, Dark Oak, Black, White).
✔ Step 5: Check out & complete your order!

💌 Order Confirmation Process
After receiving your photo, song selection, and version preference, our team will carefully review the details. Within 24 hours, we will send you an email containing:
• A preview of the photo to be printed.
• A link to the audio file that will be embedded in your Glow Tune Memento.
⚠️ *(You MUST approve the proof before we print)

Once you confirm everything is correct, we will proceed with production, so cancellations or modifications to orders will not be accepted, so please make sure your email is correct.

PRODUCTION & SHIPPING TIME
📌 Production Time: Since Glow Tune Memento is a handcrafted personalized product, we require 6-8 days to ensure perfect quality before shipping.
🚚 Estimated Shipping Time: 7-14 days, depending on shipping carriers.
🔍 Track Order: Once your order has been shipped, you will receive a tracking number to monitor its journey. If you encounter any issues with tracking, feel free to contact us for assistance.

GlowTuneMemento adheres to the highest industry standards to protect your personal information. Your credit card details and personal information are encrypted during transmission using SSL (Secure Socket Layer) technology.

Your credit card information is solely used to complete the transaction and is not stored afterward.

For any questions not addressed on this FAQs page, please email us at support@GlowTuneMemento.com.