Returns & Exchanges Policy

Because each GlowTuneMemento product is custom-made and personalized, we do not accept returns or exchanges once an order has been placed and sent into production.
This policy is in line with our commitment to providing one-of-a-kind, made-to-order items created especially for you.

However, we stand behind our products with a 100% Satisfaction Guarantee.
If your item arrives damaged, defective, or with a printing error caused by us, we will remake and resend the item at no additional cost, or issue a full refund if a replacement cannot be provided.

To request a remake or refund, please contact us at support@GlowTuneMemento.com within 7 days of receiving your order.
Our customer care team will gladly assist you.

Before placing your order, please double-check all personalization details (photos, spellings, names, and options). Orders can only be canceled or modified within 24 hours after being placed, as they move into production immediately after that.